Privacy policy
This policy explains how Travigen handles the information you send through travigen.com.
What we collect
The details you enter in an enquiry or application: name, email, phone (if given), preferred contact method, company (if any), travel dates, group size, budget, food and mobility requirements, and notes. We also record a reference number, the time our server received the enquiry, which version of this policy you agreed to, and whether you chose to receive travel ideas by email.
To understand which pages bring enquiries, we keep the first page you visited, the page you enquired from, the website that referred you (its domain name only) and standard campaign tags (such as utm_source). We do not keep full web addresses, search terms you typed, or any advertising click identifier. To block spam, the server keeps a one-way, salted fingerprint of your connection, not your IP address itself.
Why we use it
- To reply to your enquiry and prepare options and a quotation (the reason you tick the required box)
- To process supplier and trade-partner applications, which are kept separately from traveller enquiries
- To send occasional travel ideas by email, only if you ticked the optional box. You can unsubscribe at any time, and saying no does not affect your enquiry.
Suppliers
To get prices and availability, we share only the trip requirements, such as dates, numbers, rooms and food needs, with hotels, transport operators and restaurants. We do not pass your name, email or phone to a supplier unless we ask you first, for example when a hotel needs guest names to confirm a booking. Your quotation names who provides each service.
Where your information is processed
Enquiries are stored in a database on our web host's servers. An automation tool that we run checks for new enquiries and sends you an acknowledgement, and sends us an alert containing only the reference, the type of enquiry, your first name and preferred contact method; replies come from our own mailbox. Suppliers on your route may be in Japan, India or other countries. These services can be outside the country where you live; we use them only to handle your enquiry.
Analytics and advertising
No personal details, food requirements or health and mobility information are sent to analytics or advertising tools. If analytics is used, it records only which type of enquiry was sent.
How long we keep it
Enquiries that do not lead to a booking are deleted about 24 months after our last contact with you (we review this monthly). Supplier applications are kept while we work together and deleted about 24 months after the last contact otherwise. Records of confirmed bookings are kept for as long as accounting and tax obligations require.
Your choices
You can ask us to show, correct or delete your information, or withdraw consent to travel ideas, at any time by replying to any message from us or using the contact details on this site.
We do not sell personal information.